At Saylee Naturals, we take pride in the quality and integrity of every product we craft. This policy explains how cancellations and refunds work.
Order Cancellations
By Customer:
- Orders can be cancelled before dispatch by writing to support@sayleenaturals.com.
- Once the order is shipped, cancellation is not possible.
By Saylee Naturals:
Orders may be cancelled due to:
- Payment failure
- Stock unavailability
- Suspected fraudulent activity
- Incomplete or incorrect shipping address
Full refunds will be initiated in such cases.
Refund Eligibility
Refunds are applicable only if:
- The wrong product was delivered
- The product arrived damaged or leaking
- The product is expired at the time of delivery
- An item is missing from the order
Please raise a claim within 48 hours of delivery along with unboxing images/videos.
Refund Timelines
- Prepaid Orders: Refunded to the original payment method within 5–7 working days.
- COD Orders: Refunded via UPI/Bank transfer within 5–7 working days.
Non-Refundable Situations
- Opened or used products
- Allergic reactions (industry standard)
- Dislike of fragrance, colour, or texture
- Products damaged post-delivery due to misuse
How to Raise a Refund Request
Email: support@sayleenaturals.com with:
- Order ID
- Unboxing video
- Product images
- Reason for refund
Our team responds within 24–48 working hours.