Saylee Naturals ("we", "our", "us") is committed to protecting your privacy in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act), IT Act 2000, and applicable global standards.
Information We Collect
Personal Information
- Name, email, phone, shipping and billing address
- Payment information (processed via PCI DSS gateways — we never store card details)
- Order history and preferences
Non-Personal Information
- Device information, IP address, browser type
- Browsing behavior on the website
- Cookies and analytics data
Purpose of Collection
We collect data to:
- Process and deliver your orders
- Provide customer support
- Send order-related communication
- Improve website performance and user experience
- Send marketing communication (with consent)
- Comply with legal obligations
Legal Basis (DPDP Act 2023)
- Consent — for marketing communication and cookies
- Legitimate use — for order fulfilment, payment, and legal compliance
Data Sharing
We do NOT sell personal data. We share data only with:
- Payment gateways (Razorpay, PayU, Stripe, etc.)
- Shipping partners (Delhivery, Shiprocket, BlueDart, etc.)
- Analytics tools (Google Analytics, Meta Pixel)
- Cloud services (AWS, Shopify, Google Workspace)
- Legal authorities when required by law
Data Retention
- Order data: 7 years (as per Indian tax laws)
- Account data: until deletion requested
- Marketing data: until consent withdrawn
User Rights (DPDP Act 2023)
You have the right to:
- Access your data
- Correct inaccurate data
- Withdraw consent
- Request deletion (Right to Erasure)
- Grievance redressal
To exercise these rights, email: support@sayleenaturals.com
Cookies Policy
We use cookies for:
- Website functionality
- Analytics
- Marketing personalization
You can disable cookies in your browser settings.
Data Security
- SSL Encryption
- PCI DSS compliant payment processing
- Restricted internal access
- Regular security audits
Children's Privacy
Our services are for users 18+. We do not knowingly collect data from minors.
Grievance Officer (as per IT Act & DPDP Act)
Name: Grievance Officer — Saylee Naturals
Email: support@sayleenaturals.com
Address: Indore, Madhya Pradesh, India